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UPDATING FAVOURITES

Shopping With Us


Our 75 Year Print Guarantee

We only use professional, archival grade materials throughout our product range to ensure the quality and longevity of our product.

We are so confident with the quality of the materials we use that we offer a 75 year guarantee on all our prints to give you peace of mind when buying from us.

Simply follow our guide to Care For Your Prints to ensure your guarantee.



Payment

We accept payment by internationally recognized credit cards; Visa, Amex and Mastercard.

We also accept payment by Paypal. With paypal you can pay using Visa, Mastercard, Amex and Discover cards. Simply setup an account with Paypal and within minutes you’ll have a secure online payment account.

Paypal now offers a buy now pay later service. See http://www.paypal.com for more information.



Security Policy

We have taken every possible measure to ensure the security of all our customers who shop online with us so you can purchase our products with complete confidence.

Secure Socket Layers (SSL) are used on this site to ensure your shopping experience with us is a highly secure one. SSL encrypts all information sent from you to us and vice-versa which makes it impossible for a third party to intercept sensitive information. We use industry standard 128-bit encryption, the same employed by online banks, to secure all sensitive information.



Privacy Statement

Your privacy is paramount to us here at Halojech Pty Ltd (www.LemonTreeArt.com.au). We will NOT share any of your details with third parties or use your details in any unauthorized manner.

Only customers who have opted to receive our Newsletter will be sent it and we will only contact you on receipt of orders (by email) or if an issue needs to be resolved regarding an order placed with us.

We understand and respect your privacy throughout and treat your data with total confidentiality.



Returns Policy

You may return your purchased items with all packaging intact within 30 days of receiving your purchase.

When returning your purchase please ensure it has been securely wrapped and packed. Please ensure you include the following details;

Reasons for the return
Refund Type
    Replacement
    Full Refund
Full Refund details
For Credit Card Refunds please provide
    Card Holders Name
    Card Type
    Card Number
    Card Expiry Date

Please return to:

Lemon Tree Art
4 Henry Parry Drive
East Gosford
NSW 2250
Australia



Packaging

Our prints are strongly packaged to ensure they reach you in perfect condition.

All ‘print only’ orders are wrapped in a protective layer of tissue paper then packed in mailing tubes. A final shrink wrap ensures your print will reach you in perfect condition.

All matted and framed orders are individually bubble wrapped and then carefully boxed with additional internal packing.

We remind you that if you do not receive your prints in perfect order we will immediately replace the print at no additional cost to you. See our guarantee.



Shipping

All the products on our website can be shipped worldwide.

We guarantee that our shipments will get to you in perfect order. If you do not receive your prints in perfect order we will immediately replace them at no additional cost to you.

We send all our orders by Australia Post or by internationally recognized couriers.



Shipping times

All our orders are shipped within a specified time depending on the type and complexity of the order. Shipping times will be within 1 – 10 days depending on the destination of the order.



Shipping Costs

Your shipping costs will be automatically calculated and added to the cost of your order in stage 3 of our ordering process.



Please Note

All international orders (those shipped outside of Australia), except for USA, may be subject to import duties and taxes. These are levied at the discretion of the recipient country’s government once a consignment reaches the country in question.

There should be no customs duties for products imported to the United States due to the Australian/US Free Trade Agreement (FTA) that came into effect on January 1, 2005.

Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.

For all international orders except for the United States, all additional charges for customs clearance, import duties and taxes are payable by either the purchaser or the recipient. Such charges are not included in the delivery fee or purchase price of products. We have no control over those charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf.

We will not be responsible for the payment of any customs duties under any circumstances. When ordering from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government.


Care For Your Prints

To ensure that your prints will last you a lifetime there are a few basic guidelines you should adhere to. This basic care and attention forms an important part of our guarantee.

  • Your photographic print(s) should be professionally mounted and framed using acid-free products.
  • Framed behind glass or other UV filtering material for proper presentation and for their care.
  • It is very important that any photographic print should always be displayed out of direct sunlight and away from areas of high temperature and humidity.
  • All canvas prints should be properly stretched by a professional framer for proper presentation and for their care. Round edged stretcher bar should be used to prevent any damage to the print surface. Care should be taken with Triptych prints to ensure a straight horizon.
  • See http://www.wilhelm-research.com for more information

Copyright © Halojech Pty Ltd 2015